AI Support and QA agents that triage and test every ticket.

Built to solve and prevent hard problems in hard codebases.

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Triage

RCA

Fix

Test

Joe Acme (via Support) 30s ago

Inbound

“”

auto‑triages every customer issue 4x faster. generates technical RCAs for every issue within minutes of ticket creation.

How PlayerZero helps

An always-on AI support engineer

An AI support engineer that can triage, RCA, and fix customer problems autonomously.

Contract renewal failed with FX rounding error on checkout.

Scale customers without scaling headcount
Autonomously triages with full context, deflects L1/L2, and handles L3 in minutes—24/7.
Operate with governance
Approvals, diffs, and an audit trail keep fixes safe and compliant.
Evolving agents
Constantly learns your flow and the institutional knowledge embedded in your process and software.
Perfect handoffs for faster resolution
Delivers full context with proposed fixes and RCA so developers don't have to context switch and can ship fixes faster.

Our product

Autonomous QA on every commit

Continuous, code-aware simulations that run on each change and validate customer workflows before merge.

New commit queued • 4 simulations running…

Testing ›Running simulations

Entitlements: SAML group sync updates roles across services

Simulating

Billing: proration + FX rounding reconcile on invoice run

Simulating

Idempotency: payment webhook retry is side‑effect free

Simulating

Approvals: high‑value discount requires dual sign‑off

Simulating

Generate test scenarios automatically
AI builds scenarios from PRDs, diffs, and tickets.
Prevent regressions
Simulations proactively verify the most impactful areas of your software.
Ship with confidence
Pass/fail gates and RCA on failures keep master stable.
Plug into CI & PR Workflows
Insights and approvals appear in code review and pipelines.

See how it works

PlayerZero builds a memory of every problem, so that the same mistake is never made twice.

Safe and secure

Enterprise‑grade security with privacy and control by default.

All systems nominal • SOC‑2 Type II

Supervision
Set approval workflows to ensure the right people approve as PlayerZero works.
Compliance
SOC‑2 Type II & HIPAA audited.
Private by design
We never train models on your data — you own all output.
Hybrid & enterprise
BYOK/BYOC options for data residency in your VPC and control over inference providers/LLMs.

Security overview

Wide and deep context awareness

PlayerZero is purpose-built to deeply understand large software systems.

Code understanding

Deep and accurate codebase understanding with semantic graphs.

Runtime telemetry

Connects to logs, metrics, and traces for real context.

Form‑fit workflows

Customizable support and triage flows with approvals.

Integrates everywhere

All code SCMs, 50+ ticketing systems, MCP clients, and more.

Deep Research

Agentic research that explores complex spaces and synthesizes answers.

Multi‑repo at scale

Supports large monorepos and many repos — scales to billions of LOC.

PlayerZero is an applied team focused on building AI to maintain and support software with exceptional quality.

Recent highlights

Introducing Sim-1

Our smartest models capable of simulating how code runs

A new category of models built to understand and predict how large codebases behave in complex, real-world scenarios

Research

>80% Reduction in the average time to resolution by running tickets through PlayerZero

Cayuse achieves significant efficiency gains by automating ticket triage and resolution workflows.

Case Study

What is Predictive Software Quality? Software Operations in the AI Era

A new, AI-powered approach to operating software reliably that anticipates how code will behave before deployment.

Resources

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