Support Ticketing Connectors
Ticketing connectors give PlayerZero visibility into:- Customer complaints
- Product issue scope and impact
- Common patterns in customer feedback
- Feature requests
- Support volume
Ticketing Data
Ticketing connectors require the following permissions and access the following data:Tickets (Read only)
The Ticket object is used to represent a ticket or a task within a system.- Assignees
- Attachments
- Completed Timestamp
- Contact
- Creator
- Description
- Due Date
- Name
- Parent Ticket
- Priority
- Remote Created Timestamp
- Remote Updated Timestamp
- Status
- Ticket Type
- Ticket URL
Comments (Read and write)
The Comment object is used to represent a comment on a ticket. Comment writing is currently under development and will need to be turned on in PlayerZero.- Body
- Privacy
- Remote Created Timestamp
- Ticket
- User
Attachments (Read only)
The Attachment object is used to represent an attachment for a ticket.- Content Type
- File Name
- File URL
- Remote Created Timestamp
- Ticket
Contact (Read only)
The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.- Details
- Email Address
- Name
- Phone Number
Users (Read only)
The User object is used to represent an employee within a company.- Email Address
- Is Active
- Name
- Teams
Teams (Read only)
The Team object is used to represent a team within the company receiving the ticket.- Description
- Name
Collections (Read only)
Collections store the collection of a ticket, like engineering or program management- Name
- Description
- Type
Setup
- From the PlayerZero web app, navigate to the home page.
- Select the Front connector under the Tickets section.
- Login to your Front account if not already logged in.
- Enter your Front project domain or the appropriate API key for your project.
- Authorize Merge to read and write data through the Front connector.