Resolve Customer Issues with PlayerZero

PlayerZero captures runtime performance of your application and correlates it to responsible code. This gives engineering and support teams the bridge needed to diagnose issues faster, reproduce bugs with precision, and reduce resolution time.

​

Guides for Resolving Customer Issues with PlayerZero

• Capture User Session Context with DOM Snapshots and Distributed Traces
• Trace Run-time Errors to Responsible Code
• Generate Code that Fixes Customer Issues

​

Benefits of Using PlayerZero for Session Context

• End-to-End Visibility: PlayerZero captures frontend events, network activity, and backend traces in a unified view, making it easy to trace issues across the stack.
• Accurate Reproductions: PlayerZero displays session replays with full DOM snapshots to see exactly what the user experienced at the time of the issue.
• Eliminate Guesswork: PlayerZero creates distributed traces and ties logs directly to user sessions, enabling faster root cause analysis.
• Contextual Code Mapping: PlayerZero link errors and traces to specific lines of code, so engineers can immediately identify and fix the source of issues.
• Cross-Team Alignment: PlayerZero gives support, QA, and engineering a shared understanding of user-reported problems without redundant back-and-forth.
• Accelerated Issue Resolution: PlayerZero helps resolve defects faster by combining user context with distributed telemetry in a centralized debugging workspace.