PlayerZero Privacy Policy

Last updated on Jul 18, 2025

General

This Privacy Policy for PlayerZero, Inc. (“PlayerZero", "we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services (“Services”) or enter a business relationship with us, such as when you:

  1. Visit our website at https://www.playerzero.ai/, or any other website of ours that links to this Privacy Policy

  2. Contact us by email, phone call, videoconference, or engage with us in any other ways

  3. Purchase our services

What is personal information?

The term “personal information” in the context of this Privacy Policy means any information relating to an identified or identifiable natural person (“data subject”), including employee personal information. An identifiable natural person is an individual who can be identified, directly or indirectly. This includes any personal information collected from our website visitors, potential clients, clients, partners, employees, contractors, or any other person contacting us or using our Services.

Questions or concerns?

Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact privacy@playerzero.ai

Data Protection

This applies to confidential and personal information processed by PlayerZero and/or shared with PlayerZero’s subprocessors. We apply the same processes and standards whether the confidential or personal information is collected from website visitors, when you contact us, when you purchase services from us, apply for a job position, work with us.

All the third-party platforms or services in use at PlayerZero are vetted prior to processing any information we entrust them with, through service contracts. PlayerZero’s own collaborators and PlayerZero’s third-parties (vendors) are contractually required to preserve the security & confidentiality of the data they process on our behalf.

We have Zero Data Retention agreements for each LLM provider we work with, which state that contractually the LLM provider cannot retain data beyond the life of the request and that data cannot be used for any training purpose.

We have a Vendor Risk Management Program in place, which mandates a risk & security assessment of each and every new vendor before approval, and renewal of such risk / security assessment on an at least annual basis.

Data is encrypted in transit and in storage, using industry-standard protocols such as HTTPS/TLS 1.2+ (in-transit) and AES256 (storage).

Strict access controls are in place, with multi-factor authentication enforced everywhere possible. Access is strictly limited to a minimum number of individuals with “need to know”, access rights are granted with “least privilege” wherever possible. Access rights are reviewed on a quarterly basis.

Data is processed in line with policies, business and operational requirements.

Further details about PlayerZero’s security practices, particularly beyond the scope of the Privacy Policy as it applies to Personal Information (i.e. confidential information provided by you to PlayerZero for the purposes of carrying out Services) can be provided upon request when contacting security@playerzero.ai or by visiting our Trust Center - https://trust.playerzero.ai/

Personal data we process when you visit our website

What data do we collect from you as a website visitor?

When you visit our website, we need to automatically collect some information for the website’s functionality. Additionally, we collect some information in order to improve the services we offer to you:

  • Your Internet Protocol address (IP address)
  • Type of browser you use
  • Type of operating system you use
  • Type of device you use
  • Time and duration of your visit
  • Pages visited on our websites during your visit
  • External links you clicked on our websites
  • Approximate location (city, region, country)

How do we collect data from you as a website visitor?

We collect this data automatically through the use of cookies, visitor logs, and other tracking technologies used by our website.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Why do we collect this data and how do we use cookies on our website?

We collect this data and use cookies for the website functionalities such as display information about PlayerZero and the services it provides, and to collect analytics about how our website is utilised.

If we need to use this information for any other purposes than the ones previously described, we will ask for your consent and will use your information only on receiving your consent and then, only use it for the purpose(s) for which you granted us consent to use, unless otherwise required by law.

What types of cookies do we use? There are a number of different types of cookies, however, our website uses:

  • Necessary Cookies: Those cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

  • Functionality Cookies: These cookies are used so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.

  • Analytics Cookies: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

  • Performance Cookies: Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

How to manage cookies:

You can reject all non-essential cookies from our website cookie banner (geographic differences may apply), or through the relevant browser functionality. If you select this option, only cookies that are necessary for the website’s functionality will be enabled.

Additionally, you can set your browser not to accept cookies, and you can remove cookies from your browser. Keep in mind however that some of our website features may not function as a result.

Do we share data collected from your website visits?

We do not transfer your personal information to any third party without seeking your consent first, except in limited circumstances as described below:

  • Analytics: We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

  • Obligations: We may be obligated to disclose your personal information 1) to comply with applicable law, regulation, court order or other legal process; 2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Services violates any third-party rights.

How do we store data collected from your website visits and for how long?

PlayerZero stores the data collected on our website using vetted third parties, such as our CRM Hubspot or our analytics platform Google Analytics. Usual retention for such data is five years.

Opting-out of direct marketing communication

You may opt-out of direct marketing communications at any time by writing to privacy@playerzero.ai

Privacy policies of other websites

The PlayerZero website contains links to other websites that are not operated by us. Our Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on our website. PlayerZero has no control over and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

Personal data we process when you contact us

What data do we collect when you contact us?

If you contact us by email, phone, videoconference, or in-person, we collect the information you provide voluntarily to us. We collect this information to be able to contact you back, answer your requests and questions, or provide service to you. We never share or sell the information you provide to us without your consent. The information you provide voluntarily to us might include:

  • Your name
  • Your email address
  • Your phone number
  • The content of the communication you exchange with us (request, question, comment)
  • Video and/or audio recording, when consent is provided
  • Any other information you might voluntarily provide to us

How do we collect data when you contact us?

We collect this data when you voluntarily provide it to us either by emailing us, calling us, contacting us through an online form, meeting with us virtually through a video call, or meeting with us through an in-person meeting or event.

Why do we collect this data when you contact us?

We collect this data to be able to contact you back and to provide service to you.

Do we share data collected when you contact us?

PlayerZero does not share the content of communications and discussions with third parties, but may share contact information with third parties as needed for PlayerZero-specific marketing campaigns that we believe are relevant based on your expressed interests.

Marketing Communication:

PlayerZero might occasionally send information to you about services of ours that we think you might like. You have the right at any time to stop PlayerZero from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at privacy@playerzero.ai

How do we store data collected when you contact us, and for how long? We may retain the information we process about your communication with us for up to five years in our systems, or longer if you purchase services from us, or if a regulatory requirement mandates it.

Data we collect when you purchase our Services

What data do we collect when you use our Services?

When you purchase our Services, we need to collect some information in order to contact you, to provide to you the service you purchased, and to process your payment information.

The information we collect for this purpose may include:

  • Your name
  • Your title, role and/or function at your company
  • Your email address
  • Your phone number
  • Your payment information
  • The information of relevant stakeholders involved in contractual and purchasing execution

How do we collect data when you use our Services?

We collect this data when you voluntarily provide it to us either by emailing us, calling us, contacting us through an online form, meeting with us virtually through a video call, meeting with us through an in-person meeting or event.

Why do we collect data when you use our Services?

We collect this data so the teams and software that make up our Services can be properly aligned with your organization to ensure satisfactory delivery of contracted items. This may include sales, operations, customer success, marketing, etc as relevant.

Do we share this data? (using our Services)

3rd party tools that may contain references to you or your information as part of our business operations required to provide these Services can include:

  • Google
  • Hubspot
  • Vanta
  • Salesforce
  • Zoom
  • Linear
  • Pylon
  • Stripe
  • Brex

How do we store this data and for how long when you use our Services?

We store this data in our approved systems, for at least the duration of the services delivered, and generally up to five years after termination of the services. Some of your information, related to financial transactions, may be retained for longer due to regulatory purposes.

The legal bases we rely on to process your data

Consent

We may process your information if you have given us permission (consent) to use your personal information for a specific purpose. We will request your consent again to use your personal information for any different purpose from the one previously described. You have the right to withdraw your consent at any time.

Performance of a contract

We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate interests

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

  • Direct Marketing (Existing Customers): Sending marketing communications about similar products or services to existing business customers, where there’s a pre-existing relationship and a reasonable expectation of receiving such communications;
  • Direct Marketing (Prospecting – Carefully Considered): Reaching out to business contacts at companies that are a clear fit for PlayerZero's products/services, based on their role and the company's industry;
  • Maintaining Customer Relationships: Processing contact information to manage accounts, provide support, and communicate about ongoing contracts;
  • Improving Products and Services: Analyzing anonymized or aggregated data to understand customer usage patterns and identify areas for improvement;
  • Internal Administrative Purposes: Processing data for internal administrative tasks, such as accounting and auditing.

Legal obligations

We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital interests

We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Your privacy rights

PlayerZero deeply values your privacy rights and we want to make sure you are fully informed of all of your data protection rights. We will reply to each request related to your privacy rights within a 30 days time frame. For some especially complex requests, we might ask for a time extension in order to fulfil your request thoroughly, when allowed by law.

If your request cannot be honored or fully honored, for example because it is in conflict with other legal obligations (such as financial mandatory data retention periods or privacy rights of other individuals), we will inform you of the reason we cannot fulfil your request.

If you would like to exercise any of these rights, please contact privacy@playerzero.ai

Every person we collect personal information about is entitled to the following:

The right to Know/Access

You have the right to contact PlayerZero to request a copy of your personal data or to know which information we have about you.

The right to Delete/Correct

You have the right to contact PlayerZero to request that we erase your personal data, under certain conditions, or correct/complete information you believe is inaccurate.

The right to Opt-Out

You have the right to request that PlayerZero restrict or stop the processing of your personal data, under certain conditions.

Personal information of minors

We do not knowingly solicit data from or market to children under 18 years of age . By using our Services, or by engaging with us in any other way, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our services. If we learn that personal information from individuals less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records and any third party software where it might have been stored. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@playerzero.ai

Merger and acquisition

In the event that PlayerZero Inc. is involved in a merger, acquisition, restructuring, bankruptcy, or other sale or transfer of all or a portion of its assets, your information may be transferred as part of that transaction. We will make reasonable efforts to notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information previously collected, as well as any choices you may have regarding your personal information. The acquiring or successor entity will be bound by the terms of this Privacy Policy, or a privacy policy that is at least as protective of your personal information as this Privacy Policy, unless and until such time as the acquiring or successor entity provides you notice of changes to its privacy policy and gives you the opportunity to opt-out. If the acquiring entity makes material changes to this Privacy Policy, we will provide notice as required by applicable laws. Notwithstanding the foregoing, in the event of a merger or acquisition, we may disclose information to the other party or parties involved in the transaction as reasonably necessary to facilitate the transaction. This may include, but is not limited to, due diligence purposes. We will seek to limit such disclosure to the minimum necessary information and will require the other party or parties to maintain the confidentiality of any disclosed information.

How to contact us

If you have any questions about PlayerZero’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

By email: privacy@playerzero.ai

By mail: 75 5th Street NW, Suite 2220, Atlanta, GA 30332

Changes to our Privacy Policy

PlayerZero keeps its Privacy Policy under regular review and places any updates on this web page. Please make sure to review our Privacy Policy regularly for the latest version.