Dixa

Dixa is a customer service platform that provides a more personal and scalable way to engage with customers.

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Support Ticketing Connectors

Ticketing connectors give PlayerZero visibility into:

• Customer complaints
• Product issue scope and impact
• Common patterns in customer feedback
• Feature requests
• Support volume

By connecting this ticketing source, PlayerZero builds a map of everything your users are telling you about your product and its relationship with the work your team is doing. This enables PlayerZero to measure the customer impact of your code.

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Setup

1. From the PlayerZero web app, navigate to the home page.
2. Click on the “Connectors” button.
3. Filter by the ”Project Management” group in the dropdown.
4. Search for “Dixa”.
5. Login to your Dixa account if not already logged in.
6. Enter your Dixa project domain or the appropriate API key for your project.
7. Authorize Merge to read and write data through the Dixa connector.