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ServiceNow provides cloud computing solutions to streamline enterprise IT operations.

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What You Can Do

Once connected, PlayerZero AI agents can:
  • Read incidents and requests - Access incident details, change requests, and service catalog items for context
  • Create and update records - Generate incidents from debug sessions or update existing ones with findings
  • Add work notes - Post investigation results and technical details to incident records
  • Navigate CMDB - Understand configuration items and service relationships when debugging

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Use Cases

  • Incident triage - AI agents analyze incoming incidents and suggest category, priority, or assignment group
  • Debug-to-incident workflow - Convert investigation findings into properly categorized ServiceNow incidents
  • Change correlation - When debugging, agents identify recent changes that may have caused the issue

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Scopes & Permissions

PlayerZero requests access to ServiceNow via OAuth. The specific permissions depend on your ServiceNow instance configuration and the tables/applications you grant access to. Typical access includes:
  • Incident table - Read and write incidents
  • Change request table - Read change records
  • CMDB - Read configuration items
  • User table - Read user and group information

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Setup

  1. Navigate to Organization Settings → Integrations
  2. Find ServiceNow and click Connect
  3. Authorize PlayerZero to access your ServiceNow instance
  4. Select which projects to enable the integration for