What You Can Do
Once connected, PlayerZero AI agents can:- Read tickets and comments - Access full ticket history, customer messages, and agent responses for context
- Create and update tickets - Generate support tickets from debug sessions or update existing ones with findings
- Add internal notes - Post investigation results and technical details as internal comments
- Search tickets - Find related tickets and known issues when investigating problems
Use Cases
- Support triage - AI agents analyze incoming tickets and suggest priority, tags, or assignment based on code analysis
- Debug-to-ticket workflow - Convert investigation findings into detailed Zendesk tickets for customer communication
- Known issue detection - When investigating, agents search for similar past tickets to identify patterns
Scopes & Permissions
| Scope | Description |
|---|---|
read | Read access to tickets, users, organizations, and comments |
write | Create and update tickets, comments, and user data |
Setup
- Navigate to Organization Settings → Integrations
- Find Zendesk and click Connect
- Authorize PlayerZero to access your Zendesk account
- Select which projects to enable the integration for