What You Can Do
Once connected, PlayerZero AI agents can:- Read tickets and comments - Access full ticket history, customer messages, and agent responses for context
- Create and update tickets - Generate support tickets from debug sessions or update existing ones with findings
- Add internal notes - Post investigation results and technical details as internal comments
- Search tickets - Find related tickets and known issues when investigating problems
Use Cases
- Support triage - AI agents analyze incoming tickets and suggest priority, tags, or assignment based on code analysis
- Debug-to-ticket workflow - Convert investigation findings into detailed Zendesk tickets for customer communication
- Known issue detection - When investigating, agents search for similar past tickets to identify patterns
Scopes & Permissions
PlayerZero requests only the permissions needed for AI agents to assist with support workflows. We follow the principle of least privilege—each permission directly enables a specific capability.
| Scope | Why It’s Needed |
|---|---|
read | Context gathering — Allows AI agents to read ticket history, customer messages, and organization data when investigating issues or searching for related past tickets |
write | Ticket management — Enables agents to create tickets from debug sessions, post internal notes with findings, and update ticket status when you ask them to document or escalate issues |
Setup
Setup starts in PlayerZero—no pre-configuration in Zendesk is required.
- In PlayerZero, navigate to Organization Settings → Integrations
- Find Zendesk and click Connect
- You’ll be redirected to Zendesk to log in and authorize PlayerZero
- After authorization, select which PlayerZero projects should have access to this integration